Question 1

How quickly can Steve get to a lockout?

Accepted Answer

Usually within the hour, and often faster. Reviews describe being let back in twenty minutes after calling, a Saturday call answered within the hour, and a front door made safe the same morning. Evenings and weekends are covered.

Question 2

Will I need a whole new door or window?

Accepted Answer

Usually not. The approach is to repair where a repair will hold. A dropped French door that another company quoted around GBP2,000 to replace was taken off its hinges, adjusted and left working perfectly, and jammed locks are regularly freed off rather than replaced.

Question 3

Can you replace a misted unit without replacing the frame?

Accepted Answer

Yes. Blown or misted sealed units are measured and swapped out in your existing frames, so there is no new frame to pay for and no making good afterwards.

Question 4

Do you charge a call-out fee?

Accepted Answer

You get an honest price for the job before any work starts, so you know what you are paying before Steve begins. Customers repeatedly describe the pricing as fair, and one invoice came in under the original quote.

Question 5

What areas do you cover?

Accepted Answer

Leominster, Hereford, Ludlow, Bromyard, Kington, Tenbury Wells, Kingsland, Presteigne, Leintwardine and the villages in between. Get in touch to check your postcode.

Question 6

Do you board up after a break-in?

Accepted Answer

Yes, 24 hours a day. The property is made secure with a proper board rather than a temporary fix, then the door, window or lock is repaired properly afterwards.

Question 7

Are you a qualified locksmith?

Accepted Answer

Yes, as well as working as a glazier and a carpenter. It means a lock, the glass beside it and the frame it sits in can all be dealt with on one visit.

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